DELIVERY & RETURN

If you have any questions about your online order, please email houseofnintr@gmail.com from 9am to 5pm GMT+7, Monday to Friday and we'll do our best to help. Please allow up to 48 hours for a response.

DELIVERY TIMES

Orders are delivered within 2 business days if placed before 1 pm GMT+7

DELIVERY INFORMATION

N’S ELEMENTS Online Boutique currently delivers within Thailand only.

RETURN AND EXCHANGE

If you are dissatisfied with your purchase, or you have made an error when ordering online, we will be pleased to offer a refund or exchange on all products returned to us within 14 days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Only products purchased at nselementsofficial.com can be returned to N’S ELEMENTS for a refund or an exchange. Products purchased at storefront, retailer or elsewhere must be returned to the original place of purchase.

The address for returns is: House of N Savoir Company Limited 51 Sukhumvit 24 Alley Khlong Tan, Khlong Toei, Bangkok, TH 10110. Please retain your postal receipt until you are certain your parcel has been safely received by N’S ELEMENTS. We may need to see this if we fail to receive your package. You are responsible for the shipping and additional postage charges.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for N’S ELEMENTS to process any refund or exchange. Please email houseofnintr@gmail.com in advance if you wish to return or exchange a product, so that we can assist you with a smooth transaction.

We will do our best to process returns within 10 working days of receipt. A refund will be issued through the method used for payment.

Should a product be damaged while it is being shipped to you, N’S ELEMENTS will provide you with a full refund or exchange. Return postage will be refunded in the case of damaged, defective or incorrectly sent products and a refund will be issued through the method used for payment. Please note that damage to outer packaging which does not affect the ability to use the product will not be eligible for refund.